9 Legal Answering Services: A Brutally Honest Guide for 2025

72% of people hire the first lawyer they speak to.

If they get your voicemail... boom, they're hiring the next firm that picks up.

Why pay your competitor's mortgage? Seriously, get an answering service for lawyers. They pick up when you can’t, book appointments, and keep your leads piping hot for you.

But watch out! Not all of them are worth your money.

We ranked the 9 best legal answering services of 2025. Keep scrolling to see which ones made the cut, what they charge, and if they're right for you.

The 9 Best Answering Services for Lawyers

You can’t be everywhere at once, but who's going to answer those phones?

Choose from these 10 attorney answering services. You'll keep your law practice professional, book more consultations, and never miss a potential client. A win-win-win!

1. AnswerConnect

"Always people. Never bots." That's the mantra AnswerConnect swears by. If you'd prefer call answering services for lawyers with real humans who show up 24/7, check this out. AnswerConnect offers live bilingual receptionists, integrates with 50+ tools, and (as a bonus) runs on carbon-neutral operations.

What you get:

• 24/7 live call answering (weekends, holidays, and late-night panic clients included)
• Seamless integration with CRMs, calendars, and more
• Bilingual support
• Dedicated client portal
• Eco-conscious and carbon-neutral operations

Pricing: Plans start at around $350/month with usage-based pricing.

Real users say: “They have an excellent, easy-to-use platform, as well as an app, which makes my life easier.”

Average rating: ⭐ 4.2/5

2. Moneypenny (formerly VoiceNation)

Want a virtual receptionist who understands how your law firm runs? Moneypenny (formerly VoiceNation) gives you a virtual legal receptionist who sounds like they’re sitting right at your front desk. It's built specifically for law firms and lets you outsource these administrative tasks so you can get back to your expertise: practicing law.

What you get:

• A dedicated legal receptionist trained in law firm workflows
• Flexible call routing and custom scripts
• CRM and calendar integrations
• Supports remote, hybrid, and in-office setups
• Option to use your own business number

Pricing: Starts around $145/month, depending on volume and features.

Real users say: “Super easy to work with and the way they answer the overflow calls for us is so seamless, customers don't even know it is not us answering!"

Average rating: ⭐ 4.6/5

3. Go Answer

Don't blow through your billable hours answering calls. Go Answer gives you the best of both worlds: real humans trained in legal intake, plus smart AI that speeds things up behind the scenes. You get 24/7 bilingual call handling, lightning-fast consultation scheduling, and lead qualification that doesn’t sound like a robot reading a script.

What you get:

• 24/7 bilingual live answering (English + Spanish)
• Legal client intake agents trained in law firm workflows
• Smart AI-enhanced incoming call handling
• Live chat and SMS support
• CRM integrations for easy lead tracking

Pricing: Starts at $50/month, with plans based on minutes and usage.

Real users say: “We just started, and so far so good! Very professional when answering calls, and pricing-wise, it's very fair and affordable."

Average rating: ⭐ 4.5/5

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4. ReceptionHQ

Why hire an in-house receptionist? ReceptionHQ delivers live legal answering services that make your firm sound polished, professional, and (yes!) always available. Their trained, bilingual receptionists answer 24/7, book appointments, follow custom scripts, and sync with your CRM so nothing slips through the cracks.

What you get:

• 24/7 live call answering
• Bilingual receptionists (English + Spanish)
• Custom call handling and scripts
• Appointment scheduling
• CRM integration + outbound calls

Pricing: Starts at $25/month, with flexible plans based on usage.

Real users say: “We’ve been using this fantastic service for years. They take good care of callers courteously and professionally, just like they are your own receptionist."

Average rating: ⭐ 4.4/5

5. PATLive

Ready to streamline new client intake? PATLive is one of the most affordable legal answering services out there, but don’t let the price tag fool you. Their 24/7 virtual receptionists handle calls, book appointments, and follow your exact script, so every caller gets a professional experience. Ready to level up your legal client intake?

What you get:

• 24/7 live answering to enhance the new client experience
• Appointment scheduling + outbound call handling
• Customizable call scripts
• Legal practice management software integrations
• Confidential, professional service

Pricing: Starts at $235/month, with usage-based pricing tiers.

Real users say: “If you want a professional call answering service that goes ABOVE AND BEYOND and delivers an incredible product… then PATLive is the place.”

Average rating: ⭐ 4.1/5

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6. LDM Global

The last thing you need is more chaos at the front desk. LDM Global's trained legal virtual receptionists handle your calls 24/7, schedule consultations, and manage outbound calls... all while following your call-handling instructions. Make your intake experience smoother than butter.

What you get:

• 24/7 live answering for consistent client support
• Appointment scheduling + outbound call handling
• Customizable phone call scripts to match your brand
• Integration with legal practice management tools
• Professional, confidential client service

Pricing: Starts at $75/month, with scalable plans based on call volume and features.

Real users say: “The LDM Global team is very innovative and comes up with good ideas. They think outside the box for solutions based on our specific project objectives.”

Average rating: ⭐ 4.0/5

7. Specialty Answering Service (SAS)

Want solid legal answering support without the hefty price tag? Specialty Answering Service is worth a peek! Their virtual receptionists are available 24/7 to handle calls and schedule appointments... all while keeping things on-brand.

What you get:

• 24/7 live answering
• Appointment scheduling + outbound calls
• Custom call scripting to match your brand
• Practice management software integrations
• Confidential, professional call handling

Pricing: Starts at $44/month, with scalable plans based on call volume and services.

Real users say: “I have been using SAS for several months now and I’m very happy with their service."

Average rating: ⭐ 4.2/5

8. Davinci Virtual

Not every law firm needs an in-person receptionist. Davinci Virtual is a solid pick for firms that want premium-level answering without hiring in-house staff. Their 24/7 virtual receptionists sound sharp, stay on script, and handle everything from appointment booking to outbound calls.

What you get:

• 24/7 live answering with trained receptionists
• Appointment scheduling + outbound calling
• Customizable call scripting
• Integration with legal practice management software
• Confidential and professional service

Pricing: Starts at $149/month, with packages based on call volume and service level.

Real users say: “It's quick and easy, and they have good customer service."

Average rating: ⭐ 4.3/5

9. MAP Communications

‍Need a team that answers like they’ve worked at your firm for years? MAP Communications is a great fit! Their 24/7 receptionists handle everything: inbound and outbound calls, consultation scheduling, and call screening to keep things running smoothly.

What you get:

• 24/7 live answering with trained reps
• Appointment scheduling + outbound calls
• Call screening with customizable scripts
• Integration with legal practice management tools
• Confidential, professional support

Pricing: Starts at $49/month, with scalable plans for larger call volumes and added features.

Real users say: “We have happier customers who feel well taken care of, and our company as a whole feels relieved in knowing our clients are getting the care they deserve."

Average rating: ⭐ 4.4/5

Need help managing your bookings? Check out our expert guide to the Best Legal Scheduling Software.

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3 Red Flags to Watch Out for When Choosing a Legal Answering Service

Now that you're ready to streamline client intake... let's go a step further.

A polished website and a friendly voice mean nothing if your calls are slipping through the cracks.

Some answering services promise the world... then send your clients to voicemail after 6 p.m. or (yikes) outsource them without telling you.

Before you trust anyone, here’s what to look out for:‍

— Common Red Flags:

• Not truly 24/7: Some services claim round-the-clock coverage but send after-hours calls straight to voicemail. That’s a fast way to lose clients. Look for live agents available at all hours, not just during business hours.
• Outsourced call centers: If a service quietly ships your calls overseas or to third parties, run for the hills. Always ask where and how calls are handled.
• Hidden coverage gaps: Some providers reduce service on nights, weekends, or holidays to cut costs. That gap can cost you business.

— Key Features to Look For:

• Legal expertise: Choose a virtual receptionist plan with receptionists trained in legal workflows, terminology, and compliance.
• Customization: Your scripts, your call flow. Look for services that adapt to your brand and intake process.
• Tech integration: Make sure they play nice with your CRM, calendar, and case management software.
• Call volume support: Some services are built for small firms, others for high-volume practices. Pick one that matches your traffic.
• Transparent pricing: Watch for hidden fees and overage charges during payment processing. Understand how they bill — per call, per minute, or flat rate.
• True 24/7 availability: Confirm live coverage around the clock, including holidays and weekends.

Our advice: Don’t just hire a service. Hire a partner who understands the legal industry, how your firm works, and helps you grow.

Flood Your Phone Lines with Ready-to-Book Leads in 2025

An answering service helps you catch the calls... but only if your phone is ringing in the first place.

So, is it ringing in the first place?

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